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Customer Support Executive
Salary : ₹10,000 - ₹13,600
- Full Time Jobs
- BPO/ Telecaller
- INSIGHT CUSTOMER CALL SOLUTION LTD
Customer Support Executive
- Chennai
- 110 views
- Posted by: Individual
- 1 Month Ago
Beware of Scammers! NEVER pay any money to anyone promising a Job or Interview.
Quikr never asks candidates for any money and does not guarantee jobs. In case of suspicion, call us at 080-66095795 or write at jobsupport@quikr.com
Job Details
Guindy, Adyar, Kotturpuram
Voice, Support
- 375082844
- BPO/ Telecaller
- INSIGHT CUSTOMER CALL SOLUTION LTD
- 1
- 0
Description
Position Title: Inbound Customer Support Executive (Voice Process)Location: Kotturpuram, Chennai, Tamil Nadu
Employment Type: Full-Time
Experience Level: 0-2 years (Freshers welcome)
Key Responsibilities
1. Answer inbound customer calls promptly, actively listening to concerns and providing accurate information on products/services.
2. Resolve queries related to billing, account issues, technical support, order status, and general inquiries using CRM tools and knowledge base.
3. Follow standard operating procedures (SOPs) to log calls, update customer records, and escalate complex issues to senior teams.
4. Handle ideal call volume, Average Handle Time (AHT), First Call Resolution (FCR), and Custom... View More
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