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Help Desk Executive
Salary : ₹18,500 - ₹24,500
- Full Time Jobs
- Help Desk Executive
Help Desk Executive
- Chennai
- 37 views
- Posted by: Individual
- 3 Months Ago
Beware of Scammers! NEVER pay any money to anyone promising a Job or Interview.
Quikr never asks candidates for any money and does not guarantee jobs. In case of suspicion, call us at 080-66095795 or write at jobsupport@quikr.com
Job Details
Cathedral Road, Korukkupet, Egattur, Jamalia, Gopalapuram
- 375010287
- Help Desk Executive
- Individual
Description
Technical Support: Resolved 50+ daily user inquiries regarding software, hardware, and network connectivity via phone and email.Troubleshooting: Performed remote diagnostics to identify and resolve issues, reducing average ticket resolution time by 20%.
Ticket Management: Logged, tracked, and escalated user issues using IT service management software (e.g., Jira, ServiceNow).
System Setup: Installed, configured, and upgraded workstations, laptops, and peripheral devices.
Documentation: Created and updated user guides and knowledge base articles to improve self-service troubleshooting.
Customer Service: Maintained a 98% user satisfaction rate by providing professional, empathetic support.
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